Once you have purchased goods from Artisan Flooring Centre  you have 7 working days from the day you receive the goods to return them. In the improbable event that any goods purchased from the should prove faulty we may offer a repair, exchange or full refund as appropriate. This will be in accordance with your legal rights. Contracts are made and accepted subject to these conditions of sale and shall be governed by English Law and no other.

Returns/Cancellation Costs

Goods will be accepted back for credit subject to the cost of any transport cost incurred in the return of goods to the seller paid for by the buyer. Goods will only be accepted back in a good condition determined at our absolute discretion. Cancelled orders once dispatched will incur a £15.00 cancellation charge and a 20% restocking charge. These conditions apply to all orders conducted through the internet or over the telephone.

Right To Cancel

Under the Distance Selling Regulations 2000, you the consumer have the right to cancel within a 7 working day cooling off period in which you are entitled to cancel your purchase if, for any reason, you decide you no longer want the goods or services. This is an additional right and does not affect your statutory right to reject faulty goods or unsatisfactory services.

Special Orders

If goods are ordered (On Stock Back Order) specifically at the express wish of the customer. The customer is at the point of sale made aware that we do not and will except returns unless the goods are not suitable for use or there is a manufacturing flaw. These terms are agreed to on all special orders otherwise we will not process them.

Basket Payments

All orders through either our Elavon or Paypal gateways should be paid for at the time of your order if not the transaction is considered incomplete. We will not hold stock on unpaid orders and prices only apply if the goods are paid for at the time of the order.

Getting In Touch

You may e-mail us using the address [email protected] or the Artisan Flooring website contact form or telephone . This telephone number is only operational during normal office hours (Monday – Friday 9.00 am – 5.00pm). If you wish to cancel your order, you may e-mail us using the address [email protected] or the Artisan Flooring website contact form or telephone 0800 634 4843. 

Terms and Conditions

All Products and purchases using the  site are subject to the purchaser accepting the following terms and conditions. These terms can be printed off the website and purchasers should note that these terms and conditions can be added to or amended at any time.

This policy does not affect your statutory rights.

Prices are subject to alteration without notice.

Data Usage

When you use the  website you will be passing us details about you the purchaser to us. We will not offer or sell any personal information obtained to any third party without seeking your permission first. We will only use the information you have supplied us to confirm any order details, process your order and for the purpose of record keeping. We may use it from time to time to promote any special offers or services directly to you.

On Receipt Of Delivery

No claims for breakages or shortages will be entertained after the delivery note has been signed. All breakages and shortages must be clearly written on the delivery note. Please thoroughly check your order before signing. In the unlikely event of any shortage or breakage and you have signed the delivery note stating the shortage/breakage on it please e-mail us with all relevant information using the ‘contact us’ section of the website or via e-mail using [email protected].

Responsible Handling

Orders are accepted from the buyer and promises for delivery are given conditionally on our being able to secure the necessary material. We are unable to accept any risk due to uncertainties of manufacture, strikes, accidents or any other cause beyond our control. As soon as the goods have been delivered the customer will be responsible for their safekeeping. No claim can be entertained for damages or faults due to incorrect storage.

Any dates quoted for delivery are approximate only and the company accepts no responsibility for any delay however it may have been caused.


We accept payments through the Elavon service. Including; Visa Credit, Visa Debit, Visa Electron, Mastercard Credit, Mastercard Debit, Maestro and JCB. We also accept payments through Paypal.

Acceptance and Return Conditions

All orders must be paid for in full prior to despatch. 

The supply of any goods does not mean that they suitable for any specific installation. The seller can only guarantee any product for any installation in as far as the manufacturer of any product guarantees it. No tiles are guaranteed against crazing (Crazing is a network of fine cracks on the surface of a material) and are always sold subject to shade variation as is expected in the supply of any glazed or fired product. No claim can be entertained once tiles have been fixed. We will not under any circumstances accept any claims for late or incorrect delivery. As a company we always recommend that you do not book a tradesperson until the correct goods have been delivered. As the number of tiles per square metre is nominal the buyer will be responsible for ensuring sufficient quantity of tiles are ordered to cover the required area.

Safety And Product Usage

All items sold requiring electricity should only be fitted or used according to the manufacturer’s instructions. Always read any relevant manuals or safety instructions and obtaining the advice of a professional electrician where required.  by the use of the website  is committed to providing only the highest levels of customer service. Our employees are well trained and well informed and  will deal with any issue or query to the highest possible standard.

Order Quantities

The buyer is responsible for ensuring that they have ordered sufficient quantity for their purpose. The seller accepts no responsibility and any guides are approximate only.

No variation to these terms and conditions are accepted unless confirmed by the seller in writing prior to despatch.

Contracts are made and accepted subject to these conditions of sale and shall be governed by English Law and no other.


In the unfortunate event that you wish to make a complaint in relation to the goods and services or any other matter in connection with this website, please contact us at